Billabong Jobs

eCommerce Customer Service Agent

Location: Huntington Beach
Job Type: Full Time
Date Posted: Jul 01

Description

The eCommerce Customer Service Agent will interact with our customers providing information in response to products, orders, shipping and warranties, while handling customer issues effectively and efficiently. The ideal candidate will be pleasant, upbeat, and service oriented 

Boardriders is an Equal Opportunity and Affirmative Action Employer including:  Minorities/Women/Individuals with Disabilities/Protected Veterans


Primary Responsibilities Include:

  • Provide support for online customers and Amazon customers for all of North America
  • Daily Email, Phone and Live Chat
  • Assist with Warranty Customers
  • Provide team support in a Call Center environment
  • Meeting set KPI’s related to volume and quality of work

Requirements:

  • Previous Customer Service experience an advantage
  • Must be well spoken in English and have proper phone and email etiquette.
  • Must be proficient in typing and communication
  • Microsoft Word, Excel, Outlook
  • Comfortable working in a fast-paced environment
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