Billabong Jobs

Sales Associate

Location: California Locations
Job Type: Full Time
Date Posted: Apr 25

Description

Position: Sales Associate

The Sales Associate is responsible for various tasks in the store and stock room to support management team members and the overall business operations of our retail stores. The Sales Associate will consistently provide exceptional customer service and uphold all company policies, programs and procedures.


Primary Responsibilities Include:

  • CUSTOMER SERVICE
  • Provide customer service that exceeds customer expectations and support the company customer service and sales program
  • Use best judgment in all customer service matters
  • Demonstrate urgency to assist customers, using Non-negotiable Selling Standards, stopping task to focus on service
  • Demonstrate proficiency performing register transaction
  • Display natural enthusiasm when talking to customers
  • Represent company brands through personal appearance standard
  • SALES AND SERVICE PROGRAM
  • Required to complete Training Program
  • Required to meet weekly sales goals on a consistent basis
  • Required to complete daily, weekly and quarterly sales tracking forms
  • OPERATIONS
  • Demonstrates initiative in seeking out tasks when not assisting customers
  • Ensures work area is clean, organized and safe for customers and employees
  • Work in a safe manner following all safety practices outline in the company Safety Program
  • Process shipment according to established best practices
  • Accurately follow all merchandise placement instructions
  • Comply with all policies and procedures outlined in the P & P manual and employee handbook
  • LOSS PREVENTION
  • Protect company assets by demonstrating and complying with all LP policies and procedures
  • Cover assigned zone and communicate with M.O.D. whenever leaving the zone
  • Report suspected or known theft to supervisor, Loss Prevention Manager or Silent Witness Hotline

Requirements:

  • REQUIREMENTS
  • Previous customer service experience preferred
  • Good communication skills
  • PHYSICAL DEMANDS
  • Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pound, with assistance, occasionally on both the sales floor and in the stockroom
  • Ability to work on the store sales floor for extended period of time -- up to 90% of assigned shift
  • Ability to operate cash register and fold and display merchandise
    • Please visit one of the listed CA locations below and apply in person. Applicants are encouraged to bring a cover letter and resume.
    • Billabong
    • Universal: 1000 Universal City Plaza #196, Universal City, CA 91608
    • Santa Barbara: 631 State Street, Santa Barbara, CA 93101
    • Del Amo: 21712 Hawthorne Blvd Space 216W, Torrance CA 90503
    • Santa Cruz: 4105 Portola Ave., Santa Cruz, CA 95062
    • Company Store: 121 Waterworks Way, Irvine CA 92618
    • Becker
    • Hermosa: 301 Pier Ave, Hermosa Beach, CA 90254
    • Malibu: 23755 W. Malibu Rd., Malibu, CA 90265
    • Beachworks
    • Pacific Beach: 4150 Mission Blvd. # 131&133, San Diego CA 92109
    • Second Reef
    • Laguna Beach: 903 S. Coast Highway, Laguna Beach, CA 92651
    • Element
    • Universal: 1000 Universal Centre Dr. Suite 147, Universal City, CA 91608
    • RVCA
    • LA: 501 North Fairfax Avenue, Los Angeles, CA 90036
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